All beneficiaries whose pension was sanctioned on or before 31 December 2025 are required to complete the mandatory Mustering at any Akshaya Centre between 17 July 2026 and 31 October 2026.
Grievance redressal mechanisms

 

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Grievance Redressal Mechanisms

Official channels for submitting complaints and suggestions related to Melattur Grama Panchayat

Complaints, suggestions, appeals and other public grievances related to Melattur Grama Panchayat may be submitted through the appropriate official mechanisms.

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Local Self-Government Ombudsman

Complaints relating to corruption, irregularities and dereliction of duty by elected representatives and officials of Local Self-Government Institutions may be submitted before the Local Self-Government Ombudsman.

ℹ️ Note: The system functions under the leadership of a retired High Court Judge.

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Local Self-Government Tribunal

Appeals and revision petitions against decisions taken by the Panchayat administration, various notices issued by the Panchayat, building construction permits and other related matters may be submitted before the Tribunal by following the prescribed legal procedures.

📌 Information regarding Appeals / Revision 

Applications may be submitted along with the necessary documents after verifying the applicable laws and procedures.

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CMO – Public Grievance Redressal Cell

Members of the public can submit various complaints online through the CMO Portal, the public grievance redressal system of the Chief Minister of Kerala.

⏱️ Depending on the nature of the complaint, it will be forwarded to the concerned department and necessary action will be taken for redressal in accordance with the prescribed legal procedures.

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Panchayat Office Services

Members of the public can submit complaints and applications through the official mechanisms available at the Melattur Grama Panchayat Office. 

💻 K-SMART 

Services, applications and complaints available through the K-SMART system can be submitted online.

🏛️ Melattur Grama Panchayat Office 

Complaints may also be submitted directly at the Panchayat Office or through the appropriate Panchayat office mechanisms.

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For the Public

When submitting a complaint, please provide complete details of the complaint and, wherever available, include the relevant documents and application / file number.

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